| Job Information |
Roles/Responsibilities
- You will have to understand our product and provide customer support
- You will manage client on-boarding process: have a strong knowledge of our data, methodology and be able to explain these to internal and external stakeholders
- You will work with CRM tools to track tasks and assignments on a daily basis by updating and responding to customer queries in a timely manner
- You will interface between engineering and support/sales teams for customer related queries and escalations
- You will manage disputes raised by customers, liaise between vendor and customer by collecting and presenting proper evidence
- You will track on how the customers use the product and provide suggestions to engineering
- You will generate timely reports on customers’ feedback for product management team
- You will educate customers on product usage and work to retain customers for a longer period
- You will track and report number of customers joined or left with reasons on daily / weekly / monthly basis
- You will closely work with US Counterpart and takeover or handover everyday tasks
Qualification/Experience/Attitude
- Equivalent to a bachelors degree or higher
- Should have at least 3+ years experience in a client success role and/or account management role
- Attention to detail and ability to produce accurate analysis
- Exceptional interpersonal and communication (spoken and written) skills.
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