Title Sr. Associate – Customer Success
Job Information

Roles/Responsibilities

  • You will have to understand our product and provide customer support
  • You will manage client on-boarding process: have a strong knowledge of our data, methodology and be able to explain these to internal and external stakeholders
  • You will work with CRM tools to track tasks and assignments on a daily basis by updating and responding to customer queries in a timely manner
  • You will interface between engineering and support/sales teams for customer related queries and escalations
  • You will manage disputes raised by customers, liaise between vendor and customer by collecting and presenting proper evidence
  • You will track on how the customers use the product and provide suggestions to engineering
  • You will generate timely reports on customers’ feedback for product management team
  • You will educate customers on product usage and work to retain customers for a longer period
  • You will track and report number of customers joined or left with reasons on daily / weekly / monthly basis
  • You will closely work with US Counterpart and takeover or handover everyday tasks

Qualification/Experience/Attitude

  • Equivalent to a bachelors degree or higher
  • Should have at least 3+ years experience in a client success role and/or account management role
  • Attention to detail and ability to produce accurate analysis
  • Exceptional interpersonal and communication (spoken and written) skills.
Apply Now