Title UniCourt Sales Team Leader
Job Information

Qualification/Experience/Attitude

  • Should have strong verbal and written communications skills, Should be fluent in English
  • 6+ years of experience in Sales and Customer Support
  • Any Graduate degree or higher
  • Should be comfortable working in Night Shift (U.S. Shift – 9:00 pm to 6:00 am)
  • Should have experience in technology related sales, marketing or business development
  • Experience in sales and business development in the U.S. region is a plus
  • Experience selling SaaS / Legal products is a plus

Responsibilities

  • Provide the team with vision and objectives and manage key performance indicators
  • Set daily/weekly/monthly targets and ensure team achieves it
  • Motivate and mentor the team to achieve and exceed target
  • Conduct weekly reviews to discuss performance, set short term goals, share updates etc.
  • Provide timely response to clients and ensure TAT on calls/chats/emails is met
  • Review/proofread response to clients, other departments and higher management for quality and accuracy of content
  • Document all quality checks performed and ensure timely feedback is provided. Chalk down a performance improvement plan for repeat defaulters and execute it along with the HR manager.
  • Escalation of non-adherence to process from a quality and SOP perspective
  • Engagement with reporting manager to keep him abreast of all key activities
  • Updating and reviewing the Sales Playbook and any documented SOP
  • Developing and maintaining a repository of data with all relevant information for use in client correspondence, demo/meeting with client, management meeting etc
  • Maintain up-to-date information on Sales information (Agent wise and month wise sales data on numbers, revenue, plan selected etc)
  • Identify existing or anticipated issues and provide solutions
  • Maintain adequate headcount required to process daily work and if there is a need to hire additional staff, then notify manager and HR.
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