Title Project Manager – Technical
Salary 14L – 16L / Year
Location Mangalore
Job Information

Roles/Responsibilities

  1. Manage multiple teams of Developers/QAs for development & maintenance of the UniCourt’s website
  2. Plan sprints and releases by prioritizing tasks/bugs to be included in a sprint after discussion with stakeholders
  3. Clearly define the requirements, user stories for a feature and work with technical team to come up with functionality, proposals & time estimates to get approval for implementation
  4. Get involved from initial concept, design and functional specification, some writing of code, writing of preliminary documentation and testing of the final feature
  5. Work with the Digital Marketing team to implement SEO best practices and implement necessary tracking on CTA to measure a user funnel actions for a page.
  6. Enforce the SDLC & bring in process improvements in development, testing and deployment and have streamlined well defined process
  7. Ensure high quality of the product with QA engineers to implement different testing methodologies like regression/automation/performance tests and review test plans
  8. Review release checklist & standardize reports to be submitted with every release
  9. Goals would be to Increase traffic > user engagement > CTR > leads > signups
  10. Use Kibana for access log analysis to understand traffic and monitor latency
  11. Work closely with team members to ensure timely deliverables
  12. Communicate team status, task accomplishment, and intervene when necessary to help the team in resolving issues
  13. Be the point of contact for dependencies with other teams – Coordinate and resolve issues

Qualification/Experience (Must)

  1. Bachelor’s Degree in Engineering
  2. 8+ years of work experience
  3. 2+ years of product management experience
  4. Started his/her career as a Developer & progressed to the role of a Project Manager
  5. Managed a team of 8+ engineers that built a high traffic website
  6. Experienced in using Project Management tools
  7. Experienced with use of Nginx or other web servers and access logs analysis using ELK/Kibana
  8. Design patterns, frameworks for responsive web application development
  9. Well versed in using tools to measure page performance, accessibility, SEO best practices, track user behavior and conversions.
  10. Exceptional interpersonal and communication (spoken and written) skills

Experience (Desirable)

  1. Ability to do a quick code review
  2. Familiarity with Microservices architecture and CI/CD pipelines
  3. DevOps for build and release
  4. Exposure to a Sales CRM Solution

Attitude

  1. Develop ideas independently, quickly prototypes them and measures goals
  2. Focus on timely execution with no compromise on the quality of the product
  3. Strong urge to take ownership
  4. Demonstrates the ability to formulate data-driven decisions that lead to results.
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Title UniCourt Sales Team Leader
Job Information

Qualification/Experience/Attitude

  • Should have strong verbal and written communications skills, Should be fluent in English
  • 6+ years of experience in Sales and Customer Support
  • Any Graduate degree or higher
  • Should be comfortable working in Night Shift (U.S. Shift – 9:00 pm to 6:00 am)
  • Should have experience in technology related sales, marketing or business development
  • Experience in sales and business development in the U.S. region is a plus
  • Experience selling SaaS / Legal products is a plus

Responsibilities

  • Provide the team with vision and objectives and manage key performance indicators
  • Set daily/weekly/monthly targets and ensure team achieves it
  • Motivate and mentor the team to achieve and exceed target
  • Conduct weekly reviews to discuss performance, set short term goals, share updates etc.
  • Provide timely response to clients and ensure TAT on calls/chats/emails is met
  • Review/proofread response to clients, other departments and higher management for quality and accuracy of content
  • Document all quality checks performed and ensure timely feedback is provided. Chalk down a performance improvement plan for repeat defaulters and execute it along with the HR manager.
  • Escalation of non-adherence to process from a quality and SOP perspective
  • Engagement with reporting manager to keep him abreast of all key activities
  • Updating and reviewing the Sales Playbook and any documented SOP
  • Developing and maintaining a repository of data with all relevant information for use in client correspondence, demo/meeting with client, management meeting etc
  • Maintain up-to-date information on Sales information (Agent wise and month wise sales data on numbers, revenue, plan selected etc)
  • Identify existing or anticipated issues and provide solutions
  • Maintain adequate headcount required to process daily work and if there is a need to hire additional staff, then notify manager and HR.
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Title Technical Lead – CRM
Location Mangalore
Job Information

Roles/Responsibilities

  • Understand requirements, technical scope, functionality, end usage and quality targets of the feature/project
  • Understand deliverables in the feature/project at the start and your responsibilities and ownership of the deliverables
  • Lead the creation of the solution architecture and get it verified with Manager/CTO as early as possible in the project
  • Lead software requirement development of the features you own, ahead of the implementation
  • Ensure the feature requirements are discussed, analyzed and understood by contributing team members
  • Understand the software development method, reusable components, applicable coding and architectural standards
  • Ensure that the software platform and libraries upgraded regularly and are up to date
  • Ensure effort estimates are detailed and appropriate
  • Lead in brainstorming, alternative analysis, documentation and review of detailed designs for the solution
  • Lead in brainstorming and review of test cases / plan with QA team
  • Ensure the code is unit tested, reviewed and passes static and dynamic memory analysis to fit the project quality goals
  • Ensure the code is system tested and conforms to the end usage requirements
  • Provide customer support, bug fixes as and when needed on priority
  • Ensure documentation and coding standards identified for the project/feature are followed and outputs meet delivery norms
  • Besides the project based training engage available time in self-learning overall systems, technology, best practices
  • Participate in organization level activities like interviews, open sessions, technical forums, training etc
  • Contribute to and assist in building a technical and best-practice knowledge database
  • Contribute to engineering process improvements such as documentation, design process, testing process and so on

Qualification/Experience

  • B.E. or Masters in Computer Science
  • 5+ years of Software development experience
  • Should have good knowledge of PHP, MySQL, Docker and Kubernetes
  • Having a background developing CRM systems is a plus
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