Title Project Manager – Technical
Salary 14L – 16L / Year
Location Mangalore
Job Information

Roles/Responsibilities

  1. Manage multiple teams of Developers/QAs for development & maintenance of the UniCourt’s website
  2. Plan sprints and releases by prioritizing tasks/bugs to be included in a sprint after discussion with stakeholders
  3. Clearly define the requirements, user stories for a feature and work with technical team to come up with functionality, proposals & time estimates to get approval for implementation
  4. Get involved from initial concept, design and functional specification, some writing of code, writing of preliminary documentation and testing of the final feature
  5. Work with the Digital Marketing team to implement SEO best practices and implement necessary tracking on CTA to measure a user funnel actions for a page.
  6. Enforce the SDLC & bring in process improvements in development, testing and deployment and have streamlined well defined process
  7. Ensure high quality of the product with QA engineers to implement different testing methodologies like regression/automation/performance tests and review test plans
  8. Review release checklist & standardize reports to be submitted with every release
  9. Goals would be to Increase traffic > user engagement > CTR > leads > signups
  10. Use Kibana for access log analysis to understand traffic and monitor latency
  11. Work closely with team members to ensure timely deliverables
  12. Communicate team status, task accomplishment, and intervene when necessary to help the team in resolving issues
  13. Be the point of contact for dependencies with other teams – Coordinate and resolve issues

Qualification/Experience (Must)

  1. Bachelor’s Degree in Engineering
  2. 8+ years of work experience
  3. 2+ years of product management experience
  4. Started his/her career as a Developer & progressed to the role of a Project Manager
  5. Managed a team of 8+ engineers that built a high traffic website
  6. Experienced in using Project Management tools
  7. Experienced with use of Nginx or other web servers and access logs analysis using ELK/Kibana
  8. Design patterns, frameworks for responsive web application development
  9. Well versed in using tools to measure page performance, accessibility, SEO best practices, track user behavior and conversions.
  10. Exceptional interpersonal and communication (spoken and written) skills

Experience (Desirable)

  1. Ability to do a quick code review
  2. Familiarity with Microservices architecture and CI/CD pipelines
  3. DevOps for build and release
  4. Exposure to a Sales CRM Solution

Attitude

  1. Develop ideas independently, quickly prototypes them and measures goals
  2. Focus on timely execution with no compromise on the quality of the product
  3. Strong urge to take ownership
  4. Demonstrates the ability to formulate data-driven decisions that lead to results.
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Title UniCourt Sales Team Leader
Job Information

Qualification/Experience/Attitude

  • Should have strong verbal and written communications skills, Should be fluent in English
  • 6+ years of experience in Sales and Customer Support
  • Any Graduate degree or higher
  • Should be comfortable working in Night Shift (U.S. Shift – 9:00 pm to 6:00 am)
  • Should have experience in technology related sales, marketing or business development
  • Experience in sales and business development in the U.S. region is a plus
  • Experience selling SaaS / Legal products is a plus

Responsibilities

  • Provide the team with vision and objectives and manage key performance indicators
  • Set daily/weekly/monthly targets and ensure team achieves it
  • Motivate and mentor the team to achieve and exceed target
  • Conduct weekly reviews to discuss performance, set short term goals, share updates etc.
  • Provide timely response to clients and ensure TAT on calls/chats/emails is met
  • Review/proofread response to clients, other departments and higher management for quality and accuracy of content
  • Document all quality checks performed and ensure timely feedback is provided. Chalk down a performance improvement plan for repeat defaulters and execute it along with the HR manager.
  • Escalation of non-adherence to process from a quality and SOP perspective
  • Engagement with reporting manager to keep him abreast of all key activities
  • Updating and reviewing the Sales Playbook and any documented SOP
  • Developing and maintaining a repository of data with all relevant information for use in client correspondence, demo/meeting with client, management meeting etc
  • Maintain up-to-date information on Sales information (Agent wise and month wise sales data on numbers, revenue, plan selected etc)
  • Identify existing or anticipated issues and provide solutions
  • Maintain adequate headcount required to process daily work and if there is a need to hire additional staff, then notify manager and HR.
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