Title Sr. Associate – Customer Success
Job Information

Roles/Responsibilities

  • You will have to understand our product and provide customer support
  • You will manage client on-boarding process: have a strong knowledge of our data, methodology and be able to explain these to internal and external stakeholders
  • You will work with CRM tools to track tasks and assignments on a daily basis by updating and responding to customer queries in a timely manner
  • You will interface between engineering and support/sales teams for customer related queries and escalations
  • You will manage disputes raised by customers, liaise between vendor and customer by collecting and presenting proper evidence
  • You will track on how the customers use the product and provide suggestions to engineering
  • You will generate timely reports on customers’ feedback for product management team
  • You will educate customers on product usage and work to retain customers for a longer period
  • You will track and report number of customers joined or left with reasons on daily / weekly / monthly basis
  • You will closely work with US Counterpart and takeover or handover everyday tasks

Qualification/Experience/Attitude

  • Equivalent to a bachelors degree or higher
  • Should have at least 3+ years experience in a client success role and/or account management role
  • Attention to detail and ability to produce accurate analysis
  • Exceptional interpersonal and communication (spoken and written) skills.
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Title Project Manager
Salary 14L – 16L / Year
Location Mangalore
Job Information

Roles/Responsibilities

  • You will manage key client projects
  • You will oversee all aspects of the project like project scope, technical aspects, resource allocation, set milestones & deadlines, client communication.
  • You will need to ensure that all projects are delivered on-time, within scope and within budget.
  • You will assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • You will prioritize feature implementation & manage release cycles.
  • You will need to enforce the SDLC.

Qualification/Experience

  • B.E. in Computer Science.
  • Should have started his or her career as a Software Engineer and progressed to a Technical Lead.
  • 2+ years of Project Management experience.
  • Strong understanding of software development process with an appreciation for maintaining a high quality and great user experience.
  • Prior experience managing technical projects.
  • Demonstrated ability to formulate data-driven decisions that lead to results.
  • Exceptional interpersonal and communication (spoken and written) skills.
  • People management experience.

Attitude

  • Develop ideas independently and should thrive in a fast-paced start-up environment.
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